Delivery & Returns

Delivery & Returns

Postage Costs

All on-line orders will be charged at a flat rate of £4.99.  Therefore the larger your order the cheaper the price of each bottle.

Handling & Processing

All our online orders are sent from a food distribution company called Superfood Market based in Bradford, West Yorkshire. 

All deliveries will be sent via Royal Mail. 

Please allow 1 working day for your items to be processed and packaged. 

Your will usually arrive within 2-4 working days once processed.

Royal Mail do not delivery on Weekends.

Packaging & Materials

We pack all orders using recycled, biodegradable materials - from the box to the bubble wrap - your order has not be processed at the expense of our environment. 

Returns

After you have received your goods, you can return any item to us for a refund, as long as it is unused and returned in the original packaging within 7 days of receipt of your goods and you have notified us of the reason for the return, by contacting us on the email address above. Once opened, due to hygiene we are unable to make a refund on any goods unless the product is faulty.

You can either return items by recorded Royal Mail delivery or by a secure courier service. You will be responsible for these charges.

Once your order has been confirmed, it will be processed and shipped automatically and cannot be changed or cancelled. 

If you have any issues at all with your order please e-mail us at info@equinoxkombucha.com and we will do everything we can to assist you and resolve your problem.