Returns & Refunds

After you have received your goods, you can return any item to us for a refund as long as it is unused and returned in the original packaging, within 7 days of receipt of your goods and you have notified us of the reason for the return by contacting us on the email address below. Once opened, due to hygiene we are unable to offer a refund on any goods unless the product is faulty.

You can either return items by recorded Royal Mail delivery or by a secure courier service. You will be responsible for these charges.

If your parcel is damaged then you must contact us within 3 working days of receiving your order.

Once you have received a tracking number, it has been processed and shipped and cannot be changed or cancelled.

If you have any issues at all with your order please e-mail us at info@equinoxkombucha.com and we will do everything we can to assist you and resolve your problem.